Frequently asked questions
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1. What should I do if my public transport benefit has changed?
- Go to any sales point marked with the Kaunas public transport sign;
- Tell the retailer what discount is applicable to you (no discount, 50%, 80%).
- Top up the card with any amount of money;
The whole balance on the card (former balance + newly added amount) will apply to the newly specified benefit.
2. Are there any benefits if I pay for other commuter?
For other commuters (up to six people), you can pay for traveling with single tickets using your Kaunas card.
For another person traveling together, a full single electronic ticket is charged. No benefits apply and there is no option of transferring to another bus or trolleybus within 30 minutes from the initial boarding.
Repeat the payment procedure for each person.
3.What ticket discounts apply to pupils and students?
Students of day-time departments of higher education institutions and pupils are charged 50% on a single tickets, discount for monthly and other periodic tickets – 80%.
One must have a valid document certifying the right to a discount when travelling with public transport (student or pupil card).
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1. Can I pay for a single ride with Kaunas Card?
Yes, it is possible if the card is topped up with single electronic tickets, i.e., the amount of money which you will use to pay for single e-tickets.
The amount of money of a top-up must be not less than the price of one single electronic ticket.
This can be done at all trading venues marked with a Kaunas public transport sign:
- Give the card to the sales assistant;
- Specify the amount you want to add onto the card;
- Indicate the applicable discount for tickets (discounts, 50%, 80%);
- After receiving the receipt, check that the card has been correctly topped up.
A single electronic ticket gives you the right to transfer to another bus or trolleybus within 30 minutes from the initial boarding free of charge. Please validate your e-ticket by placing the card on the yellow card reader every time you start your journey or change the route.
2. Is it obligatory to write down your name on the card?
It is not necessary to write the name on the card.
3. What should I do if I break, lose, or my card doesn’t work?
If you lost your card, you should go to customer service center “Mano Kaunas”(address: Statybininkų g. 3, entrance from S. Žukausko g., Kaunas).
- You will have to provide the information leaflet with your PIN code;
- If you do not have the PIN code, you will have to provide the receipt and your ID;
- New card will cost you 1,50 Eur. Please do not buy a new card else where as e-tickets can only be transferred onto cards that are issued at the customer service center.
All your electronic tickets will be transferred onto the new card, as the lost card will be blocked.
4. Can you transfer your balance or e-tickets from one card to another?
No, it is not possible to transfer electronic tickets or travel credit from one card to another.
5. I lost the Kaunas card and bought another one. Can you transfer tickets that were lost on a card to a new one?
No, transfer of electronic tickets to your new card is not possible. E-tickets can only be transferred onto cards that are issued at the customer service center Mano Kaunas.
6. I lost or damaged a student / pupil certificate with integrated e-ticket and it was topped up with e-tickets. Can you issue a duplicate?
We do not make duplicates of student or pupil certificates. It is only possible to transfer your e-ticket or balance onto a new card that is issued at the customer service center Mano Kaunas.
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1. Can I get a refund for a periodic 3, 7, 30, 92, 365-day ticket? Where and how can I do that?
There is no money refund for the purchased periodic electronic ticket that has already been activated in transport.
You can get a refund for a periodic electronic ticket that has not been activated within 14 calendar days from the date of the purchase.
You need to have a Kaunas Card, which has been topped up, a receipt, a personal identification document and a personal bank account number. The money will be refunded back to your bank account within 10 business days of the request.
2. Can I get a refund for a monthly ticket? How to do it?
The passenger has the right to apply for electronic tickets or electronic money refund within 14 calendar days from the date of the purchase, but no later than before the start of their validity.
For a monthly ticket, if it is already valid, the money can be refunded only on the day of the purchase or one day after the purchase.
The money for tickets is only returned in the customer service center Mano Kaunas (Statybininkų 3, Kaunas). You need to have a Kaunas Card, which has been topped up, a receipt, a personal identification document and a personal bank account number. The money will be refunded back to your bank account within 10 business days of the request.
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1. Why is my card not charged for single e-ticket and the card reader screen shows: NEAKTYVUOTAS TERMINUOTASIS BILIETAS?
If you have not yet activated periodic electronic tickets on the card, you will not be able to tag on single electronic tickets.
You must:
- Activate periodic ticket;
- Press button No. 1, – you will be charged 0,70 Eur. If you pay for the ride with single e-ticket, you will lose the opportunity to transfer to another transport within 30 minutes.
2. Why cannot I activate my monthly e-ticket?
There is no need to activate the monthly ticket. The monthly ticket is valid for one calendar month, for example, from July 1 to July 31. Activation is only required for multiple day periodic e-tickets (3, 7, 30, 92, 365 days).
3. Is it obligatory to touch my card on the card reader every time I get on the bus / trolleybus? Why do I need to do this if I’ve already paid and activated it?
Tagging on of any type of electronic ticket by touching a Kaunas Card on the card reader is required every time you enter the vehicle (Rules for the Carriage of Passengers and Luggage by Road).
When e-ticket is not tagged on, the driver is entitled to reject the traveler or request for a single ticket purchase.
The tagging is important because the routes, the trips, the capacity of the bus running on that route and the frequency of the route is based on the statistics.
4. How to find out how much money or e-tickets I have on my card?
There are three ways to find out how much money or what e-ticket you have on the card:
- On bus/trolleybus by touching the card on the card reader;
- Online self-service;
- Toll-free info number 8 800 200 00;
To login to the self-service account, enter the card number and the PIN code found in the manual (see the Kaunas Card information leaflet) at https://ebilietas.kvt.lt/ebilet.cup/home.pa
For instructions on how to access the self-service website, visit http://ebilietas.kvt.lt/Fill%20internetu%20instrukcija.pdf
5. Can I pay with my card for another person?
Single electronic tickets can also be paid for several other persons (up to six people). For each e-ticket tag on the card separately.
For another person, you will pay the full ticket price without transport benefits and the option to switch to another transport within 30 minutes.
6. I forgot the date of e-ticket’s validity. How to check its validity? If it is up to 15th of the month, will I still be able to travel with bus/trolleybus on that day?
When you board the bus/trolleybus through the front door, touch the card on the card reader :
- If you use a periodic ticket, the message REGISTRUOTAS IKI 201X-MM-DD will appear on the screen
- If you use travel credit, note will appear on the screen MOKĖTA UŽ 1 BIL, on the next line – LIKO XX, XX EUR.
If you see the note REGISTRUOTAS IKI 2015-10-15, then on October 15th you will still be able to ride, while on October 16th you will have to pay for a ride or purchase a new e-ticket.
When checking a tagged ticket, the money is not charged.
7. Is it possible to use Vilnius card and Klaipėda card for Kaunas buses, trolleybuses and shuttle buses?
Yes. Before that, you have to register a card in Kaunas e-ticket accounting system. This can only be done at the customer service center Mano Kaunas (address: Statybininkų g. 3, Kaunas).
Having registered the card in Kaunas e-ticket accounting system, top up the card with desired public transport ticket.
Electronic tickets (monthly, single, etc.) purchased in Vilnius or Klaipeda are not valid on public transport of Kaunas.
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1. Why is a pensioner’s certificate not equivalent to a passport / identity card as a document?
Identity document of a citizen of the Republic of Lithuania, confirming his identity and nationality, is a passport or identity card. The pensioner’s certificate is not an identity document.
2. Can I travel with shuttle bus, in another city or in a village using 3-year ticket for a 3,00 EUR?
The 3-year ticket can only be used for Kaunas city buses and trolleybuses.
3. Is it necessary to bring a certificate of place of residence when filling out an application for a 3-year ticket?
If you have lived in Kaunas for a continuous period of at least one year and have not changed your place of residence, the current approved ticket sales order does not require a certificate of place of residence.
4. Can the 3-year ticket be issued to another person?
Tickets of this type are nominal, intended for a particular person, and cannot be used by other people.
3-year ticket is issued ONLY FOR THAT PERSON (both for the first time and repeatedly after three years), so the person must present himself.
If an authorized person arrives, he must have a valid notarized authorization, a Kaunas card, a cardholder’s and his personal documents and other documents if the benefit is not granted by age.
5. What should I do if my 3-year ticket card is lost or not working?
If you lost your card, you should go to the customer service center “Mano Kaunas”(address: Statybininkų g. 3, entrance from S. Žukausko g., Kaunas).
- You will have to provide the information leaflet with your PIN code;
- If you do not have the PIN code, you will have to provide the receipt and your ID;
- New card will cost you 1,50 Eur. Please do not buy a new card else where as e-tickets can only be transferred onto cards that are issued at the customer service center.
All your electronic tickets will be transferred onto the new card, as the lost card will be blocked.
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1. Where can I get an invoice for traveling by public transport when buying a ticket from driver?
Invoices are issued at the Kaunas customer service center Mano Kaunas (address: Statybininkų 3, Kaunas). A receipt is required.
An application for invoice can also be submitted by e-mail: [email protected]
In the application, please indicate the company’s details and attach copies of receipts (tickets).
Invoices are issued only for receipts of the current month.